Welcome to uChoose Rewards™
Earn more points in more ways with your Citizens Bank Visa Debit Card. Choose from millions of rewards you truly want. The choice is yours.
uChoose Rewards™ Frequently Asked Questions
What is uChoose Rewards™?
uChoose Rewards™ is a rewards program enabling you to earn points when you make purchases using your Citizens Bank Visa Debit Card. These points can then be redeemed for cash back, gift cards, merchandise, and travel.
How do I earn points?
You earn points by making qualifying purchases using your Citizens Bank Visa Debit Card. You can earn even more points when you shop at the participating retailers featured on the uChoose Rewards™ site. For online purchases, be sure to click the “Shop Now” button corresponding with a particular offer. You will be redirected to the retailer’s site and can proceed to shop as usual.
Where can I earn points?
You earn points everywhere in the United States your card is accepted.
When can I redeem my points?
It can take up to 60 days for your points to be credited to your account. To redeem your points, you may need to accumulate a minimum points threshold. Check the dashboard on the uChoose Rewards™ homepage to see if you’re eligible for redemption.
What can I redeem my points for?
You can redeem your points online for cash back, event tickets, electronics, gift cards, hotel rooms, rental cars, airline tickets, and so much more. Browse the Redeem Points tab of the uChoose Rewards™ site to see all the options available to you.
When I redeem for a product, can I ship my redemption to an address other than the one Citizens Bank has on file for me?
No, you cannot change the shipping address for a redemption from the address on file. This is to protect you against fraudulent use of your points. If you would like to change your address, you will need to contact Citizens Bank to adjust.
If I am getting cash back, how do I know to which account it will be deposited?
Cash back redemptions are deposited in the account associated with the card which you have logged into uChoose Rewards™.
Where can I view my point activity?
Click on My Rewards to view all the points you’ve recently earned and redeemed.
How do I know which merchant-funded offers have been activated for which cards on my account?
If a merchant-funded offer is activated for one card on your account, it is activated for all cards on your account.
What will happen to my points if my card is lost or stolen?
If your card is lost or stolen and a replacement is issued, points will be accessible by the new card, as long as it is on the same account. Once you receive your new card, you will not need to re-register on the uChoose Rewards™ website. Simply log in as you do today and you will see the new card and current points balance.
What happens if someone manages to get access to my uChoose Rewards™ username and password?
Every effort is made to authenticate uChoose Rewards™ participants. However, if you believe that you may have been the victim of fraud, you should immediately contact Citizens Bank so that an investigation can be undertaken.
How much does it cost to participate in uChoose Rewards™?
Nothing! Membership in uChoose Rewards™ is absolutely free for Citizens Bank cardholders.
What do I do if I forgot my username? Password?
If you did create a Username and Password and have forgotten one or the other:
Click on “Forgot Username” and you will get an email with the username you set up.
Click on “Forgot password” and follow on the on-screen instructions.
Three easy steps:
Login to your Online Banking
Go to the cards tab
Click Rewards to go to the uChoose Rewards™ website.
uChoose Rewards™ Program is a registered trademark of Fiserv, Inc.
Please see uChoose Rewards™ Teams and Conditions for details and restrictions.