Lost or Stolen Debit Card or Mobile Device

Lost Or Stolen Debit Card

Call Fiserv at 1-800-472-3272.
Contact one of our Personal Banking Representatives during our normal business hours at one of our locations.

Lost Mobile Device

As soon as you are aware your mobile device is lost or stolen, we suggest contacting your wireless service provider and have them deactivate the device.

If your device is lost or stolen, no one can access your Citizens Bank App or Browser without your unique Citizens Bank Online password.
In order to access any account information in Mobile Banking, you are required to enter your password every time you open Mobile Banking.
Be cautious before using a non-secure wireless network. We recommend using Online Banking and Mobile Banking in a more safe and controlled environment..