Job Details

Loan Processor / Assistant

Citizens Bank is seeking a full time Loan Processor / Assistant that will project a professional and welcoming image while facilitating the delivery of financial services and products.

Essential Responsibilities:

• Responsible for processing/ preparing documents on all loan types.
• Prepares documents in accordance with Federal, state and local guidelines.
• Understanding of ongoing compliance issues and the practical application of those guidelines to individual circumstances. (RESPA, TRID, and TIL requirements).
• Excellent communication, customer service skills and professional effective interpersonal skills required.
• Understanding of loan origination software and effective use of those tools.
• Performs administrative duties for Executive Vice President and Vice President
• Answers customer inquiries in person and by phone.
• Works directly with loan officers, customers, title companies.
• Orders credit reports, title work, flood determinations, appraisals and all other papers necessary to process a loan. Works with title companies and closing agents to prepare closing documents and meet closing deadlines.  Assists lenders through loan process. Works with loan servicing to ensure loan is built accurately.
• Review title commitments prior to closing to assure conditions are met, correct vesting of property and assumed lien positions able to be attained.
• Assures accurate entry of HMDA data.
• Prepares final documents for sending to main branch and maintains complete electronic file.
• Contacts customers to set closing date, types checks and prepares for loan closing.
• Monitors existing loans for maturity dates/renewals; proper collateral valuation documentation; current insurance, liens, financial reporting requirements and assists loan officer in tracking and following-up with customers.
• Processes paid notes
• Handles special projects, as assigned.
• Processing loan vouchers
• Cross sells other bank services.
• Financials. Assist lenders with tracking, scanning and collecting financials.
• Monday—Friday 8:00 a.m. to 5:00 p.m., however additional hours may be required based on volume and workload.
• Completes other related duties and assignments as may be required from time to time.

We are looking for candidates who:

• Have a passion for customers and a community mindset.
• Cultivate strong customer relationships.
• Are always willing to go above and beyond for the customers.
• Are enthusiastic about technology.
• Embrace proactive problem solving.
• Maintain a positive personality and mindset.
• Continually strive to grow business.

Preferred Education, Experience, Technical Knowledge and Skills:

• High School diploma or equivalent.

Compliance:

• Employee is responsible and accountable for the establishment and following of procedures to ensure compliance with all applicable regulatory rules and regulations.
• Citizens Bank will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.