Job Details

LevelIntermediateSalary RangePay will be dependent on experience.
Job LocationNew Haven MOJob ShiftAny
Position TypeFull TimeJob CategoryAdministration / Retail Banking

Administrative Assistant / Personal Banking Representative

Citizens Bank is seeking a full time Administrative Assistant / Personal Banking Representative that will project a professional and welcoming image while facilitating the delivery of financial services and products.

Essential Responsibilities:

  • Utilizes Verafin to monitor and process potential fraud along with ensuring BSA compliance
  • Contacts compromised accountholders and supports them during and after the opening and closing
    of accounts
  • Handles customer service transactions (i.e. cashing checks, taking deposits/withdrawals, loan payments,
    cashier checks, money orders, savings bonds, stop payments, cash advances, and phone transfers)
  • Assists with various monthly billing verifications and other monthly reports as needed
  • Completes requests and processes changes for consumer/business accounts and debit cards
  • Assists in enhanced procedural development of new accounts
  • Building a relationship with our customers
  • Teaching our customers about our products and services
  • Anticipating our customers’ needs
  • Assists customers with online banking

We are looking for candidates who:

  • Have a passion for customers and a community mindset
  • Cultivate strong customer relationships
  • Are always willing to go above and beyond for the customers
  • Enjoy serving customers and making them smile
  • Are enthusiastic about technology
  • Enjoy teaching others how to use technology
  • Embrace proactive problem solving
  • Maintain a positive personality and mindset
  • Continually strive to grow business

Preferred Education, Experience, Technical Knowledge and Skills:

  • High School diploma or equivalent.
  • Previous banking experience required.


  • Employee is responsible and accountable for the establishment and following of procedures to ensure compliance with all applicable regulatory rules and regulations.
  • Citizens Bank will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.

Interested in this position?

If you are a qualified canidate and are interested in joining our team please:

Apply Here